Québec 511 is an information service of the ministère des Transports et de la Mobilité durable (hereinafter, “the Ministère”). This service makes it possible for road users to find all the information needed to plan their trips and travel safely on the Québec road network. The information provided by Québec 511 deals with various topics, including roadwork, driving conditions, travel warnings, services available in rest areas, ferry services and wait times at border crossings.
The privacy policy applies to the telephone service, website, mobile website, mobile app for smartphones (iOS and Android), and the Québec 511 X accounts (hereinafter, “the platforms”) offered to the public.
The policy abides by the requirements of the Act respecting Access to documents held by public bodies and the Protection of personal information and any other applicable law.
It explains the type of information collected by the Ministère, the reasons for the collection, and the manner in which you can update, manage or delete your information. Your use of the platforms is subject to the rules governing copyright and to this policy, and indicates that you agree with them.
Québec 511 platforms propose links to other governmental and non-governmental sites. You can access third party websites, including social networks such as Facebook, X or other similar sites, from links available on the platforms. Your use of third-party sites will be governed by the privacy policies of those sites, not this policy. Hence, the Ministère invites you to carefully review the privacy policies of the websites you visit. The links proposed to facilitate your search do not incur the Ministère’s liability or mean that the Ministère approves the content of the sites to which it refers.
You must realize that, when you access the Ministère’s platforms, information is exchanged automatically and without your intervention between your device and the Ministère’s server. Most of the data transmitted between computers do not make it possible to identify you. The data are collected due to technological requirements. The information exchanged includes:
This exchange of information is necessary for the server to send you a file that is compatible with the computer equipment you are using. The Ministère keeps the information needed to record the number of visitors, the most frequently visited pages, the technology used by visitors, the referring sites and the visitors’ countries of origin. The information can then be used, for example, to personalize your experience and improve the platforms.
A cookie is a piece of information transmitted by the server to the browser when a user visits a website, which can be recovered by the server during subsequent visits. Cookies are used to facilitate your browsing experience, not to collect personal information. You can set your browser at any time to block cookies. However, doing so may prevent you from using certain functions offered on the platforms.
If you use a device in a public place or share a device with other users, make sure you delete all traces of your browsing stored in the history before closing each session.
In the case of the mobile app, the following information is exchanged with your authorization:
The Ministère employs the services of third parties to design the platforms and understand how users use them. The Ministère requires that service providers ensure that your personal information remains confidential. Providers are not authorized to use or disclose personal information for purposes other than those provided for in the licence agreement.
A licence enables the Ministère to use mapping services (e.g. Google Maps, TomTom) in its design of the interactive map. When you authorize your location data to be shared, the data are transmitted to those third parties for the purpose of opening the interactive map at your location. The Ministère also works with Web Analyzer NX, AT Internet’s statistical data collection tool, making it possible to keep a record of usage statistics for the platforms from markers (HTML and JavaScript tags) added in Web application pages. Information about your browsing on the Québec 511 site is kept in servers located in Europe. AT Internet does not transfer data to the United States and ensures that data is kept exclusively in Europe. It undertakes to comply with the following conditions:
The Web Analyzer NX tool makes it possible to collect the following information:
The following information is not collected during visits:
Electronic correspondence is subject to the same rules of confidentiality as regular mail.
Never provide your personal contact information, in particular your social insurance number, in an email. The Ministère does not answer by email questions requiring the transmission of personal and confidential information. Instead, the Ministère’s personnel will try to reach you by phone to respond to your message or follow up on your request.
If you choose to transmit personal information to the Ministère by email or by means of a form on Québec 511 platforms, only the information required to respond to the message and to follow up on it is used.
For any question or comment about the services provided, feel free to contact the Ministère by email at quebec511@quebec511.info.
The Ministère protects the personal information it obtains from the public, departments and public bodies.
The Ministère collects only the information necessary for the operation of its platforms and the correspondence following a request for information, a report, a comment or a complaint. The form available on its platforms is secure, and only authorized members of its personnel and authorized third parties can access it. The Ministère may release certain personal information to another government body or a third party under strict conditions provided for by law.
