Privacy Policy

Québec 511 is a transportation information service provided by the Ministère des Transports et de la Mobilité durable (hereinafter “MTMD”). This service enables road users to find useful information for planning safe trips on Québec’s road network.

MTMD invites users of its website to read its privacy policy. The policy complies with the requirements of the Act respecting Access to documents held by public bodies and the Protection of personal information.

Scope of the policy

The policy applies to the use of the Québec 511 telephone service, its website, its mobile website, its mobile app (for iOS and Android smart devices) and its X accounts (hereinafter the “platforms”).

External links

The Québec 511 platforms contain external links to other websites. Use of these websites is governed by their respective privacy policies and not by this policy. The provision of these links is meant to facilitate your research and does not imply any liability on the part of MTMD.

Use of cookies

The Québec 511 platforms use Google Analytics, a Web analytics service that provides basic statistics and analytical tools. Using cookies, Google Analytics collects information about your browsing activity. This data does not allow us to identify you personally but is collected to meet the technical requirements of Internet browsing and is used only for statistical purposes.

These cookies provide MTMD with technical information such as:

• an anonymized IP address (which cannot be used to identify an individual)
• the Internet service provider
• the type and version of the operating system (MacOs, Android)
• the device type and model (phone, tablet or computer)
• the device’s screen resolution
• the type, version and language used by the browser (Edge, Safari, etc.)
• the geographic location determined based on the IP address
• the domain of the previous site visited (e.g., lapresse.ca)
• the point of origin (banner, email, social network, etc.)
• the pages viewed on the site (the sequence of visits, the interactions on the page, the date, time, duration and frequency of visits, and activities [clicks, scrolling, etc.])

You can configure your browser to block cookies. However, this action could affect your browsing experience.

Using the mobile app – Information collected with your consent

When you first use the app, you can make certain choices:

1. Receive or decline notifications.
   If you have agreed, a unique identification code is generated and sent to MTMD to create your notification profile. This profile includes the following information: operating system and its version, language of use, themes, regions, roads and desired notification period.
2. Allow or deny access to your location data.
   If you have accepted to share your location, the app opens the interactive map showing your current location and gives you quick access to information about where you are.

Management of traffic cameras

MTMD uses traffic cameras to make sure the road network is managed proactively, safely and efficiently. These cameras enable MTMD to monitor traffic conditions in real time, support emergency services, and optimize network operations.

The images are captured temporarily, without direct identification of individuals, and then deleted in accordance with applicable privacy laws. They are provided in real time on the Québec 511 website to inform users of the status of the network. Access to camera images, whether on the Québec 511 website or mobile app, is restricted in certain emergency situations or when a privacy risk is detected.

Information disclosed to third parties

Our digital platforms use Google Maps’ mapping and visualization tools to create the interactive map. When you allow your location data to be shared, the data are transmitted to Google. This information is stored primarily in the United States. Google may disclose it to third parties if required by law or when processing it on their behalf. The information is also shared on the Google Ads and Google Search Console accounts of the Québec government. For more information about the information that Google collects and how it is used, please review its Privacy Policy and Terms of Service.

Email privacy rules

Email correspondence is handled according to the same privacy rules as paper correspondence.

Never include personal contact information, particularly your Social Insurance Number, in an email. MTMD does not respond via email to inquiries that require the disclosure of personal and confidential information. Instead, staff will attempt to reach you by phone to respond to your message or follow up on your request.

If you choose to send personal information to MTMD via email or through a form on the Québec 511 platforms, only the information required to respond to your message and follow up on it will be used.

If you have any questions or comments about the services provided, you can contact MTMD by email at quebec511@quebec511.info.

Access to public agency records and protection of your personal information

MTMD protects the personal information it obtains from citizens, other departments and public agencies.

MTMD collects only the information necessary for the operation of its platforms and for correspondence in response to an inquiry, a report, a comment or a complaint. The form available on its platforms is secure, and only authorized staff members and authorized third parties have access to it. MTMD may disclose certain personal information to another government agency or a third party under the strict conditions set forth by law.